Privacy Policy
Last updated: January 2024
At Emberstorm Crusher Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.
Information We Collect
Personal Information
- Name, address, phone number, and email address
- Date of birth and government-issued identification
- Credit card and payment information
- Hotel preferences and special requests
- Loyalty program membership details
Reservation Information
- Booking dates and room preferences
- Guest count and special accommodations
- Travel companion information
- Corporate or group booking details
Technical Information
- IP address and device information
- Website usage and browsing patterns
- Cookies and similar tracking technologies
- Location data (with your consent)
How We Use Your Information
- Service Delivery: To provide hotel services, process reservations, and fulfill your requests
- Communication: To send booking confirmations, updates, and respond to inquiries
- Personalization: To customize your experience and provide personalized recommendations
- Marketing: To send promotional offers and updates about our services (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
- Improvement: To analyze usage patterns and improve our services
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted partners who assist in providing our services
- Legal Requirements: When required by law, court order, or legal process
- Business Protection: To protect our rights, property, or safety
- Business Transfers: In connection with a merger, sale, or transfer of assets
- Consent: With your explicit consent for specific purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and firewalls
- Access controls and employee training
- Regular security audits and updates
- PCI DSS compliance for payment processing
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality and user experience
You can control cookie preferences through your browser settings.
Your Rights
Under applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data
- Withdrawal: Withdraw consent for processing
- Objection: Object to certain types of processing
Data Retention
We retain your personal information for as long as necessary to:
- Provide services and fulfill contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Support business operations and continuity
Generally, we retain guest information for 7 years after your last stay, unless longer retention is required by law.
Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices during your visit